The 8-Step Process for Leading Change
This article lays out an 8 step process by Dr. John Kotter that helps organizations manage major change efforts through a holistic approach to help organizations succeed in an ever-changing world.
Kotter, J. (2012). The 8-Step Process for Leading Change. Zugriff am: 19.03.2013. Verfügbar unter: http://www.kotterinternational.com/our-principles/changesteps